Terms and Conditions

Last Updated: June 28, 2024

These Conditions of Use govern your access to and use of Subaru.com, MySubaru.com, the MySubaru mobile app, the MySubaru app for the Apple Watch, and any other online services offered by Subaru of America, Inc. that link to these Conditions of Use.

BY VISITING THIS SITE, YOU ARE ACKNOWLEDGING AND AGREEING TO THESE CONDITIONS OF USE. Subaru reserves the right to change these conditions at any time without prior notice. By using this website, you are agreeing in advance to current and future conditions. If you object, your only recourse is to cease using the site.

THESE CONDITIONS CONTAIN AN ARBITRATION PROVISION WITH CLASS ACTION WAIVER. Disputes must be resolved individually in binding arbitration or small claims court, without jury trial.

United States Market Only

All information is intended for the U.S. market only and governed by U.S. law. Subaru distributes vehicles only in the United States, excluding Hawaii.

Depiction of Vehicles

Vehicles shown are for general illustration only. Details may vary based on selected features. Vehicle availability is limited.

Account Access

Your email and password are required to access MySubaru accounts. You agree to notify Subaru immediately if you believe unauthorized access has occurred. Subaru may terminate access without notice if unauthorized use is suspected.

Neither Subaru nor affiliates are liable for losses from unauthorized use of your credentials. However, you may be held liable for losses incurred by Subaru or others due to misuse of your account.

Copyrights and Trademarks

All materials on this website, including text, audio, video, images, illustrations, and graphics, are property of Subaru or its licensors and protected by copyright and trademark law.

This site may be displayed, downloaded, and printed for personal, non-commercial use only, provided copyright notices are not deleted or modified. Any other use requires prior written consent from Subaru.

Third-Party Websites and Information

This site may contain links to third-party websites not owned or controlled by Subaru. Subaru has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party sites.

SUBARU DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR PRODUCTS OR SERVICES ADVERTISED BY THIRD PARTIES. Subaru will not be responsible for monitoring transactions between users and third-party providers.

Privacy

For information about data collection, review Subaru's Privacy Policy, the terms of which are incorporated herein.

No Warranties or Representations

This site and all information are presented "as is" without any warranty, express or implied, including merchantability, fitness for a particular purpose, title, or non-infringement.

Use This Site at Your Own Risk

Subaru and involved parties are not liable for direct, indirect, consequential, incidental, or punitive damages arising from site access, inability to access, or downloading materials, including computer viruses or hardware malfunctions.

Unsolicited Suggestions and Ideas

Communications submitted via this site are non-confidential and non-proprietary. Subaru is not responsible for harm resulting from disclosure or use of submitted materials.

If you submit unsolicited ideas or suggestions, you acknowledge they become Subaru's property, which may be used in any manner without compensation.

Any content submissions are subject to the Consent and Release for user-generated content.

Prohibited Uses

You agree to refrain from transmitting inappropriate, obscene, lewd, offensive, or unlawful materials.

You shall not:

• Modify, disassemble, reverse engineer, copy, translate, or create derivative works
• Create scripts or automated tools to access the site
• Rent, lease, sell, distribute, or make the site available to third parties
• Remove or alter copyright, trademark, or intellectual property notices
• Interfere with site operation or others' use
• Circumvent security features or copy protection mechanisms
• Impersonate persons or provide false information

Violation of these conditions will terminate your license to use the site and may result in legal action.

Linking, Crawling, and Archiving

If linking to this site, you must:

• Not incorporate site content into your own site
• Not use Subaru trademarks, logos, or service marks in links
• Not create appearance of relationship or affiliation
• Not host offensive, illegal, or inappropriate content

Web crawlers must comply with the robots.txt file and cannot circumvent CAPTCHA or security measures.

Indemnity and Hold Harmless

By using this site, you agree to defend, indemnify, and hold harmless Subaru and affiliates from liabilities, claims, damages, and expenses arising from your site use, breach of conditions, or violation of third-party rights.

Website Changes

Subaru reserves the right to revise website content, suspend, discontinue, or cancel operation at any time without notice. Your continued use following changes constitutes acceptance.

Specific Product Information

Consult authorized U.S. Subaru retailers for specific product information. This website should not be used as a substitute for retailer information. Vehicle purchases are subject to retailer contracts.

Mobile Applications

Application Marketplace Providers

These Conditions do not modify terms in mobile app marketplaces, including Apple App Store and Google Play. These Conditions are between you and Subaru, not app providers. Subaru is solely responsible for mobile applications.

Connection Charges

Mobile apps transmit data via wireless carriers or Wi-Fi. You are responsible for all telecommunications and data charges. Subaru is not liable for data charges. Apps may be restricted, interrupted, or discontinued due to design, network coverage, or regulatory issues.

Push Notifications and Location-Based Features

Subaru may provide emails, text messages, push notifications, and alerts regarding app updates and services. During registration, you can accept or deny push notifications. Disable notifications in your device settings if unwanted. Some notifications are required for proper app function.

The app may provide location-based content using GPS, Bluetooth, or device software. If you disable location services or deny authorization, location-specific features are unavailable.

ADA Compliance

Subaru welcomes all guests and works to ensure accessibility for every visitor. If you find aspects inaccessible or difficult for people with disabilities, contact us with details. Suggestions are considered as services improve.

ARBITRATION PROVISION

A. Definitions

"Dispute" means any claim or controversy arising from your relationship with Subaru, including contract, tort, or statutory claims, whether pre- or post-agreement cancellation. Class actions are included. "Dispute" excludes issues regarding arbitration provision existence, scope, validity, or enforceability.

"You" includes intended and unintended beneficiaries of your rights.

"Subaru" includes predecessors, successors, assigns, parents, subsidiaries, affiliates, service providers, contractors, and their officers, directors, employees, and agents.

B. Arbitration or Small Claims Court

All disputes shall be resolved individually in binding arbitration or small claims court (if applicable). Arbitration uses a neutral arbitrator instead of a judge, with no jury, less discovery, and fewer appeals.

C. Procedures for Arbitration

This provision is governed by the Federal Arbitration Act. The American Arbitration Association administers arbitrations under Consumer Arbitration Rules, obtainable at www.adr.org or 1-800-778-7879.

To commence arbitration, follow AAA website instructions, send a Demand for Arbitration, pay filing fees, and mail a copy to: Subaru of America, Inc., One Subaru Drive, Camden, NJ 08103, ATTN: LEGAL - ARBITRATION OF DISPUTE.

If multiple similar claims are pending, parties shall jointly petition the AAA to coordinate matters for efficiency. This does not authorize class or collective actions.

Unless agreed otherwise, a single arbitrator will conduct the arbitration in the county where you reside. The arbitrator will issue a written decision explaining findings and conclusions.

D. Right to Arbitral Fees and Costs

If Subaru commences arbitration, Subaru pays all AAA fees and costs.

If you commence and cannot afford the filing fee, Subaru will pay it (unless AAA waives it). Subaru may recover fees if your representation about inability to pay is false.

If you commence and claim value is less than $10,000, you pay only the lesser of AAA filing fee or local small claims court filing fee, with Subaru paying remaining costs (unless Subaru has received 25+ similar notices).

If either party's claim is frivolous, that party reimburses the other's fees and costs.

You may pay up to half of AAA's fees if you wish.

E. Right to Attorneys' Fees and Costs in Arbitration

You may hire attorneys to represent you. You pay their fees, which may be recoverable from Subaru as in court. If the arbitrator finds a claim frivolous, the other party may recover its attorney fees and costs.

F. Effect of Rejecting Settlement Offers

If a legal action outcome is less favorable than a rejected settlement offer, the seeking party must pay all fees and costs, including reasonable attorney fees, incurred after the offer.

G. Waiver of Class and Representative Actions

WHETHER IN ARBITRATION OR COURT, YOU AND SUBARU WAIVE THE RIGHT TO PROSECUTE OR PARTICIPATE IN CLASS ACTIONS, COLLECTIVE ACTIONS, OR OTHER REPRESENTATIVE ACTIONS, OR SEEK REDRESS FOR ALLEGED INJURIES TO THIRD PARTIES.

WHETHER IN ARBITRATION OR COURT, YOU AND SUBARU WAIVE THE RIGHT TO SEEK PUBLIC INJUNCTIVE RELIEF (this waiver can be severed if unenforceable).

H. Right to Reject This Arbitration Provision

You may opt out by sending certified mail notice postmarked within 30 days of the effective date to: Subaru of America, Inc., One Subaru Drive, Camden, NJ 08103, Attention: Legal Department. Your decision will not affect your relationship with Subaru.

I. Right to Reject Changes to this Arbitration Provision

You may reject changes by sending certified mail notice postmarked within 30 days of first receiving notice of changes to: Subaru of America, Inc., One Subaru Drive, Camden, NJ 08103, Attention: Legal Department. Your decision will not affect your relationship with Subaru.

J. Survival

This arbitration provision survives agreement cancellation or expiration.